Step 1. The customer lodges a dispute with their bank, in which they essentially claim that either money was taken from them without their consent, or the services/goods you rendered were not as promised. You should immediately contact the customer if you can, and work with them towards a resolution. The best way to ensure you don’t have your money taken is if they contact their bank and withdraw the dispute.

Step 2. The bank decides whether or not the claim seems serious. More often then not they support their customer, we recommend you assume that this will happen, and plan accordingly. If the claim is taken seriously, then the *total* amount of money that left the customers bank account will be taken from your account and given to them.

Step Three. The bank decides the winner and loser of the dispute. This can take up to 60 days. If you lose, nothing further happens. If you win, then the funds previously held by the bank are returned to your account.

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